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Privacy Policy

Last updated: 19 October 2026

This policy explains how we collect, use, and share personal information when you use the RecHero websites (rechero.app and its subdomains), apps, and services (together, “RecHero” or the “Service”). “We” and “us” mean the legal entity that operates RecHero.

1. Two roles: our data vs. your league’s data

RecHero handles personal information in two distinct capacities:

  1. RecHero as the responsible organization (“controller”). For our marketing website, account registration, demo requests, league referrals, support, and the operation of the platform itself, we decide how and why personal information is used, and this policy applies fully.
  2. RecHero as a service provider (“processor”) for organizations. League data — rosters, player names and contact details, scores, photos, posts — is entered and controlled by the organization that runs your league. We process it on the organization’s behalf to provide the Service and per our contract with them. If you are a player with questions about how your league uses your information, or you want your information corrected or removed from a league, contact your league organizer first — we support them in honouring those requests, and you can always reach us too (Section 14).

2. Information we collect

You provide it:

Collected automatically:

From others: organizers may enter your information to add you to a roster or invite you; teammates may add you to a team; a player may refer their league organizer (Section 5).

3. How we use personal information

We do not sell personal information, and we do not “share” it for cross-context behavioural advertising (as those terms are defined under the CPRA). We do not use personal information for automated decisions with legal or similarly significant effects. Ratings, standings, and schedules that the Service generates are not decisions of this kind.

4. Public content

League websites and community pages that an organizer publishes are public: standings, schedules, team names, rosters as configured by the organizer, posts, and photos on those pages can be viewed by anyone and indexed by search engines. Ask your organizer about your league’s visibility settings.

5. League referrals (information about someone else)

If you refer your league, you give us your organizer’s name and contact details. We use that information only to contact them about RecHero on your behalf — a single introduction that identifies you as the referrer — and to keep a record of the referral. We do not add referred organizers to marketing lists without their consent, and they can ask us to delete their details at any time. Only refer someone you know in the context of the league — that’s also what Canada’s anti-spam law (CASL) requires of referral messages.

6. Cookies and analytics

No cookie banner. Because our marketing site stores nothing on your device and sets no cookies, there is nothing to consent to beyond what this policy describes.

Your control (opt out of analytics). If your browser or a browser extension sends a Global Privacy Control (GPC) signal, or a Do Not Track (DNT: 1) header, our analytics endpoint detects it and records nothing for that visit — no IP address, no user-agent, no page event. This works at our server on every request, with no account and nothing stored on your device. It is both the “means to deactivate” contemplated by Quebec’s Law 25 and the opt-out signal recognized under applicable US state privacy laws.

7. Email

8. How we share personal information

9. Where data is stored; cross-border transfers

Our infrastructure is hosted in the United States. If you are in Canada, your personal information is transferred to and processed in that region, where it is subject to local law and lawful access by local authorities. For Quebec residents (Law 25): personal information is communicated outside Quebec for hosting and the service providers above; we assess these transfers to ensure adequate protection, and contractually require it.

10. Retention

11. Security

We use industry-standard measures: encryption in transit (TLS), hashed passwords, tenant scoping in the application (each organization’s data is isolated by design), least-privilege access, and audit logging. No system is perfectly secure; we maintain an incident-response process and a privacy-incident register (as Law 25 requires), and we will notify you and regulators of breaches as applicable law requires (PIPEDA’s “real risk of significant harm” standard, Law 25, and US state breach-notification laws).

12. Your rights and choices

Everyone: access, correct, or delete your information; withdraw consent; close your account; unsubscribe from marketing. Contact us (Section 14) — we verify requests and respond within the time required by applicable law (30 days under PIPEDA/Law 25; 45 days under CPRA, extendable once).

Marketing-site analytics. These records are keyed to an IP address, not to an account. To avoid collection entirely, send a Global Privacy Control or Do Not Track signal (Section 6) and we record nothing. To remove records already collected, tell us the approximate date and IP address and we will locate and delete them; in practice they age out on their own within 90 days (Section 6).

Canada (PIPEDA / provincial laws): you may request access to and correction of your personal information and information about how it has been used and disclosed, and you may withdraw consent subject to legal or contractual restrictions. You may complain to the Office of the Privacy Commissioner of Canada or your provincial regulator (in Quebec, the CAI).

Quebec (Law 25) additionally: the right to data portability in a structured, commonly used technological format; the right to be informed of and object to fully automated decisions (we don’t make them — Section 3); privacy matters are handled by RecHero’s privacy contact, reachable at [email protected].

US state privacy laws (California CPRA and similar): the rights to know/access, correct, delete, and to portability; the right to opt out of sale/sharing and targeted advertising (we do not sell or share personal information, and we do not serve targeted ads); the right to limit use of sensitive personal information (we don’t use it beyond providing the Service); and the right not to be discriminated against for exercising rights. You may use an authorized agent; we verify agent requests. California residents: no “Notice of Financial Incentive” applies because we offer none.

League data: where your request concerns data controlled by your league’s organization (Section 1), we will refer the request to them and assist — this is the PIPEDA accountability and CPRA service-provider model working as intended.

13. Children

The Service is not directed to children under 13, and we do not knowingly collect their personal information directly. Accounts require users to be 16 or older. Organizers who run youth leagues are responsible for parental consent before entering minors’ information (see Terms of Service, Section 3). If you believe a child’s information was provided to us improperly, contact us and we will delete it.

14. Contact us

Privacy questions, requests, and complaints:

RecHero [email protected]

We respond to privacy requests at this address. If you need a postal address for a regulatory filing, ask and we will provide one.

15. Changes to this policy

We’ll post updates here and change the “last updated” date; for material changes we’ll notify you (email or in-product) before they take effect. Prior versions are available on request.

Terms of Service

Effective: 1 September 2026

These terms are the agreement between you and RecHero for using the RecHero websites (including rechero.app and its subdomains), apps, and services (together, “RecHero” or the “Service”).

“We” and “us” mean the legal entity that operates RecHero. If your organization pays for RecHero, that entity is named on your Order (see Section 6.1).

By creating an account, submitting a form on our website, or using RecHero, you agree to these terms. If you use RecHero on behalf of an organization, such as a league you run, you agree to these terms for that organization and confirm that you are authorized to do so. In that case, “you” includes the organization.

1. What RecHero is

RecHero is software for running recreational sports leagues: scheduling, scores, standings and ratings, league websites and community pages, player rosters, and related tools. Organizers set up and run leagues. Players join teams, follow their league, and submit scores. Visitors browse public league pages and our website without an account.

2. Your account

You must be at least 16 years old to create an account. RecHero is not directed to children under 13, and we do not knowingly collect their personal information directly. Keep your login credentials confidential and your account information accurate. You are responsible for all activity under your account. If you suspect unauthorized access, notify us at [email protected].

3. If you run a league

4. Your content

You (or your organization or its members) own the content you put into RecHero: league information, posts, photos, documents, team names and logos, scores, and stats (“your content”).

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, adapt (for example, resize images), and display your content, only as needed to operate RecHero. This includes displaying it on the public league pages an organizer chooses to publish. This licence ends when the content is deleted, except for backups kept for a limited time and content others have already shared publicly.

Public league pages can be viewed by anyone with the link and may appear in search results. You confirm that your content does not violate anyone’s rights or any law, and that you have permission from people who can be identified in photos you upload.

5. Rules for using RecHero

You must not:

We may remove content or suspend accounts that break these rules. Organizers moderate their own leagues, and we may also act. Report abusive content, or content you believe infringes your copyright, to [email protected]. We will review it and may remove content and terminate the accounts of repeat infringers.

6. Paid plans

6.1 Orders and payment. Paid plans are purchased through an order form, quote, or invoice from us that refers to these terms (an “Order”). The Order names our legal entity, the plan, the term, the price, and any plan limits. Your organization accepts these terms by paying the invoice, accepting the Order, or using paid features. Fees are billed in advance for each term, are payable by the methods stated on the invoice, and are due on receipt unless the Order says otherwise. If you pay by card, a third-party payment processor handles the payment under its own terms. Fees do not include taxes such as GST/HST, which you are responsible for. Overdue amounts bear interest at 1% per month (12.68% per year), or the highest rate permitted by law if lower, and we may suspend paid features after notifying you. Except as set out in Section 6.4 or required by law, fees are non-refundable.

6.2 Renewal. Your plan renews automatically for another term of the same length (one year for annual plans). To cancel renewal, email [email protected] at any time before the renewal date. If we decide not to renew your plan, we will notify you at least 30 days before it ends.

6.3 Pricing and plan changes. Introductory discounts apply only to the term stated in your Order; renewals are at the regular price shown on your Order, subject to permitted increases. At each renewal, the regular price of your plan may increase over the prior term’s regular price by up to the greater of the annual change in Canada’s Consumer Price Index (as published by Statistics Canada) or 5%. We will not otherwise increase the price of your plan. We may change, combine, or retire plans. If we retire your plan, we will notify you at least 30 days before your renewal date of the replacement plan and its price. Unless you cancel renewal under Section 6.2, your plan renews as the replacement plan at that price. If you exceed your plan’s limits (for example, the number of active leagues) and remain over them after we notify you, we may move you to the appropriate plan and invoice the prorated difference for the rest of your term.

6.4 Refunds. We will refund prepaid fees for the unused portion of your term if (a) you terminate your plan under Section 10.3 because of our uncured material breach, or (b) we discontinue RecHero or terminate your plan for any reason other than your breach of these terms.

6.5 Payments you collect. If RecHero offers a way for your organization to collect payments from players (for example, registration fees or merchandise sales), those payments are processed by a third-party payment processor. To use it, your organization must open an account directly with that processor and accept its terms. Your organization is the seller in those transactions; we are not a party to them and do not hold the funds. You are responsible for the amounts you charge, the processor’s fees, your own refund policy, disputes and chargebacks with your players, any taxes on your sales, and using the funds lawfully.

7. Our intellectual property

7.1 Ownership. We and our licensors own RecHero and all intellectual property in it: software, algorithms (including scheduling, ranking, and rating methods), design, look and feel, workflows, documentation, templates, branding, and all improvements, including those based on your feedback. You receive only the rights these terms expressly grant.

7.2 Your licence. We grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to use RecHero as intended: organizers to run their leagues, and players and others to take part in and follow the leagues they have access to.

7.3 Your content and exports. Section 5 does not restrict your use of your content, your exports, or league information RecHero produces for you, such as schedules, results, standings, and stats. You may use them anywhere, including with another service (even a competing one), subject to the law and the rights of others. You may also share screenshots of your league. Section 5 still governs how data is extracted from RecHero.

7.4 Feedback. If you send us ideas or feedback, you assign to us all rights in it and waive any moral rights in it, and we may use it without obligation to you. If that assignment is not effective, you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable licence to use it for any purpose.

7.5 Aggregated data. We may use de-identified, aggregated data to operate, secure, improve, and develop our products, as long as it does not identify you, your organization, or any individual. Our Privacy Policy applies.

8. Privacy and security

Our Privacy Policy explains what personal information we collect, how we use it, and how we protect it, including league data that organizers enter. It forms part of these terms. We use reasonable safeguards to protect your data, and we will notify affected organizations and individuals of a data breach as required by law.

9. Data export

Organizers can export their league data, including teams, players and their contact details, schedules, results, and standings, in a common format. If you close your account or your plan ends, we will provide reasonable assistance in exporting your data before we delete it as described in the Privacy Policy.

10. Suspension and termination

10.1 By you. You may stop using RecHero and delete your account at any time. Closing an account does not end a paid plan or entitle you to a refund; a paid plan ends at the end of its term if you have cancelled renewal under Section 6.2.

10.2 By us. We may suspend or terminate your access, with notice where practicable, if you materially breach these terms, if your use creates legal or other risk for us or other users, or if we discontinue RecHero.

10.3 For breach. Either of us may terminate an Order if the other materially breaches these terms and fails to cure the breach within 30 days of receiving written notice of it.

10.4 Survival. Provisions that by their nature should survive termination will survive, including amounts owed and Sections 4 (for content already shared publicly), 7, 9, 11, 12, 13, and 16.

11. Disclaimers

RecHero is provided as is, and we do not run your league. RecHero is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties and conditions, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that RecHero will be uninterrupted or error-free, or that ratings, standings, or schedules will be accurate or suitable for any particular competitive purpose.

We do not organize, supervise, or operate sports activities. Sports carry inherent risks, and we are not responsible for injuries, property damage, or disputes arising from league activities.

Nothing in these terms limits rights you have under consumer protection laws that cannot be waived, including Canadian provincial laws.

12. Limitation of liability

Our liability to you is limited. To the extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and (b) our total liability for all claims relating to RecHero is limited to the greater of the fees you paid or owed us in the 12 months before the event giving rise to the claim, and CAD $100. These limits do not apply to liability that cannot be limited by law, including for fraud, gross negligence, or wilful misconduct.

13. Indemnity

If you use RecHero on behalf of an organization, the organization will defend and indemnify us against third-party claims arising from its content, its breach of Section 3 (including adding people’s information without a lawful basis), or its league activities, except to the extent caused by our breach of these terms.

14. Third-party services

RecHero may link to or work with third-party services, such as maps, payment processors, or video embeds. They have their own terms and privacy policies, and we are not responsible for them.

15. Changes

We may change RecHero and these terms. For material changes, we will give reasonable advance notice by email or in the app. The effective date at the top shows the current version. By continuing to use RecHero after a change takes effect, you accept it; if you do not agree, stop using RecHero before then.

If you have a paid plan, a material change that adversely affects you applies from your next renewal, unless it is required by law or to address a security risk. Pricing is governed by Section 6, not this section.

16. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. The courts in Toronto, Ontario have exclusive jurisdiction over disputes. Either of us may still seek injunctive relief in any court of competent jurisdiction, and consumers keep any right the law gives them to bring claims in their local courts.

17. General

18. Contact

RecHero