Terms of Service

Last updated: 1 September 2026

This policy explains how we collect, use, and share personal information when you use the RecHero websites (rechero.app and its subdomains), apps, and services (together, “RecHero” or the “Service”). “We” and “us” mean the legal entity that operates RecHero.

1. Two roles: our data vs. your league’s data

RecHero handles personal information in two distinct capacities:

1. RecHero as the responsible organization (“controller”). For our marketing website, account registration, demo requests, league referrals, support, and the operation of the platform itself, we decide how and why personal information is used, and this policy applies fully.
2. RecHero as a service provider (“processor”) for organizations. League data — rosters, player names and contact details, scores, photos, posts — is entered and controlled by the organization that runs your league. We process it on the organization’s behalf to provide the Service and per our contract with them. If you are a player with questions about how your league uses your information, or you want your information corrected or removed from a league, contact your league organizer first — we support them in honouring those requests, and you can always reach us too (Section 12).

2. Information we collect

You provide it:

• Account information — name, email address, password (stored hashed), optional phone and profile details.
• League participation data — teams, rosters, schedules, scores, standings, ratings; community posts and comments; photos, documents, and team icons you or your organizer upload.
• Demo requests — name, email, organization/league name, sport, team count, current tooling, and anything you include in your message.
• League referrals — your name (and optional email), the league’s name, and the organizer’s name and contact details that you provide about them (see Section 5).
• Billing information — for organizations on a paid plan: the billing contact’s name, email, and phone, the organization’s name and address, and records of invoices and payments. If you pay by card, the card details go directly to our payment processor; we do not receive or store full card numbers.
• Payments collected by your league — if we offer a way for organizations to collect payments from players and your league uses it, we receive records of those payments (for example, payer name, amount, date, and status) so your league can see them. The payment processor collects your card details directly under its own privacy policy; we do not receive or store full card numbers.
• Support and correspondence — whatever you send us.

Collected automatically:

• Log and device data — IP address, browser type, pages requested, timestamps; used for security, debugging, and abuse prevention.
• Marketing-site analytics — when you visit our marketing site we record the page you viewed, the site that referred you, any campaign parameters in the link you followed, and your IP address and browser user-agent. See Section 6 for what we do with these, how long we keep them, and what we don’t do. We set no cookies on the marketing site and use no third-party analytics, advertising trackers, or session replay.
• Product usage events — actions within the app (e.g., a schedule generated, a score finalized) tied to your account, used to operate, secure, and improve the Service.

From others: organizers may enter your information to add you to a roster or invite you; teammates may add you to a team; a player may refer their league organizer (Section 5).

3. How we use personal information

• Provide, operate, and secure the Service (including authentication, scheduling, standings, ratings, league websites, and community features).
• Respond to demo requests and referrals, and communicate about the Service (see Section 7 for marketing-email rules).
• Understand how our marketing site is found and used — which pages and campaigns bring people to RecHero, roughly where visitors are located, whether a visit is a repeat, and which traffic is automated. This is the purpose for which we process the IP address and user-agent described in Sections 2 and 6.
• Improve the Service and develop our products — debugging, aggregate analytics, feature usage. Where feasible we use de-identified or aggregated data for this. De-identified, aggregated data derived from league data is used only as our Terms of Service permit (Section 7.5), and never in a form that identifies a person or organization.
• Enforce our Terms, prevent abuse and fraud, and comply with law.

We do not sell personal information, and we do not “share” it for cross-context behavioural advertising (as those terms are defined under the CPRA). We do not use personal information for automated decisions with legal or similarly significant effects. Ratings, standings, and schedules that the Service generates are not decisions of this kind.

4. Public content

League websites and community pages that an organizer publishes are public: standings, schedules, team names, rosters as configured by the organizer, posts, and photos on those pages can be viewed by anyone and indexed by search engines. Ask your organizer about your league’s visibility settings.

5. League referrals (information about someone else)

If you refer your league, you give us your organizer’s name and contact details. We use that information only to contact them about RecHero on your behalf — a single introduction that identifies you as the referrer — and to keep a record of the referral. We do not add referred organizers to marketing lists without their consent, and they can ask us to delete their details at any time. Only refer someone you know in the context of the league — that’s also what Canada’s anti-spam law (CASL) requires of referral messages.

6. Cookies and analytics

• Essential cookies only. The app uses signed session cookies to keep you logged in and protect against request forgery. No advertising or third-party analytics cookies. Our marketing site sets no cookies at all and stores nothing on your device.

• First-party marketing analytics. Our marketing site uses a measurement system we built and run on our own servers — there is no third-party analytics provider, no advertising pixel, and no session replay or heatmap tool. When you view a page, your browser sends us the page path, the site that referred you, and any campaign parameters in the link you followed. Our servers also record your IP address and browser user-agent string, which every web server receives with every request.

  What we use them for. To see which pages and campaigns bring people to RecHero, to approximate a visitor’s general location (country/region), to tell repeat visits from new ones, and to filter out bots and automated traffic.

  How long we keep them. Records containing your IP address and user-agent are deleted after 90 days. After that we keep only aggregate statistics — counts by page, referrer, campaign, and device type — that do not identify you.

  What we don’t do with them. We do not track you across other websites, build advertising or behavioural profiles, sell or share this information, or attempt to identify you personally from it. If you fill in a form, we know who you are — but only because you chose to tell us.

No cookie banner. Because our marketing site stores nothing on your device and sets no cookies, there is nothing to consent to beyond what this policy describes.

Your control (opt out of analytics). If your browser or a browser extension sends a Global Privacy Control (GPC) signal, or a Do Not Track (DNT: 1) header, our analytics endpoint detects it and records nothing for that visit — no IP address, no user-agent, no page event. This works at our server on every request, with no account and nothing stored on your device. It is both the “means to deactivate” contemplated by Quebec’s Law 25 and the opt-out signal recognized under applicable US state privacy laws.

7. Email

• Transactional email (invites, password resets, score notifications, responses to your requests) is part of the Service.
• Marketing email is sent only with consent required by law (express or implied under CASL in Canada; opt-out honoured under CAN-SPAM in the US). Every marketing email identifies us and includes a working unsubscribe that we honour promptly (within 10 business days at most, per CASL).
• We keep records of consent (what, when, how) as CASL requires.

8. How we share personal information

• Your league. Organizers and (as configured) league members see league data — that’s the product.
• Service providers working for us under contract, only as needed: application hosting, content delivery and network security, and transactional email delivery. A current list of these providers is available on request.
• Payment processors. If you pay us by card, or your league collects payments through RecHero, a third-party payment processor handles the payment and receives your payment details directly, under its own privacy policy. When your league collects payments, the processor also shares your details with your league as the seller.
• Legal and safety — when required by law or to protect users, the public, or RecHero (we narrow requests where we can and notify affected users where permitted).
• Business transfers — if RecHero is involved in a merger, acquisition, or asset sale, personal information may transfer as part of it, subject to this policy.

9. Where data is stored; cross-border transfers

Our infrastructure is hosted in the United States. If you are in Canada, your personal information is transferred to and processed in that region, where it is subject to local law and lawful access by local authorities. For Quebec residents (Law 25): personal information is communicated outside Quebec for hosting and the service providers above; we assess these transfers to ensure adequate protection, and contractually require it.

10. Retention

• Account and league data: kept while the account/organization is active. After deletion or closure, personal information is deleted or de-identified within 90 days, except backup copies (rotated out within 35 days) and records we must keep by law (e.g., tax, consent records).
• Demo requests and referrals: kept up to 24 months after last contact, then deleted.
• Marketing analytics records containing IP address and user-agent: 90 days (Section 6), then deleted; aggregate statistics that do not identify you are kept indefinitely. Security logs: 12 months.

11. Security

We use industry-standard measures: encryption in transit (TLS), hashed passwords, tenant scoping in the application (each organization’s data is isolated by design), least-privilege access, and audit logging. No system is perfectly secure; we maintain an incident-response process and a privacy-incident register (as Law 25 requires), and we will notify you and regulators of breaches as applicable law requires (PIPEDA’s “real risk of significant harm” standard, Law 25, and US state breach-notification laws).

12. Your rights and choices

Everyone: access, correct, or delete your information; withdraw consent; close your account; unsubscribe from marketing. Contact us (Section 14) — we verify requests and respond within the time required by applicable law (30 days under PIPEDA/Law 25; 45 days under CPRA, extendable once).

Marketing-site analytics. These records are keyed to an IP address, not to an account. To avoid collection entirely, send a Global Privacy Control or Do Not Track signal (Section 6) and we record nothing. To remove records already collected, tell us the approximate date and IP address and we will locate and delete them; in practice they age out on their own within 90 days (Section 6).

Canada (PIPEDA / provincial laws): you may request access to and correction of your personal information and information about how it has been used and disclosed, and you may withdraw consent subject to legal or contractual restrictions. You may complain to the Office of the Privacy Commissioner of Canada or your provincial regulator (in Quebec, the CAI).

Quebec (Law 25) additionally: the right to data portability in a structured, commonly used technological format; the right to be informed of and object to fully automated decisions (we don’t make them — Section 3); privacy matters are handled by RecHero’s privacy contact, reachable at [email protected].

US state privacy laws (California CPRA and similar): the rights to know/access, correct, delete, and to portability; the right to opt out of sale/sharing and targeted advertising (we do not sell or share personal information, and we do not serve targeted ads); the right to limit use of sensitive personal information (we don’t use it beyond providing the Service); and the right not to be discriminated against for exercising rights. You may use an authorized agent; we verify agent requests. California residents: no “Notice of Financial Incentive” applies because we offer none.

League data: where your request concerns data controlled by your league’s organization (Section 1), we will refer the request to them and assist — this is the PIPEDA accountability and CPRA service-provider model working as intended.

13. Children

The Service is not directed to children under 13, and we do not knowingly collect their personal information directly. Accounts require users to be 16 or older. Organizers who run youth leagues are responsible for parental consent before entering minors’ information (see Terms of Service, Section 3). If you believe a child’s information was provided to us improperly, contact us and we will delete it.

14. Contact us

Privacy questions, requests, and complaints:

RecHero [email protected]

We respond to privacy requests at this address. If you need a postal address for a regulatory filing, ask and we will provide one.

15. Changes to this policy

We’ll post updates here and change the “last updated” date; for material changes we’ll notify you (email or in-product) before they take effect. Prior versions are available on request.

Effective: 1 September 2026

These terms are the agreement between you and RecHero for using the RecHero websites (including rechero.app and its subdomains), apps, and services (together, “RecHero” or the “Service”).

“We” and “us” mean the legal entity that operates RecHero. If your organization pays for RecHero, that entity is named on your Order (see Section 6.1).

By creating an account, submitting a form on our website, or using RecHero, you agree to these terms. If you use RecHero on behalf of an organization, such as a league you run, you agree to these terms for that organization and confirm that you are authorized to do so. In that case, “you” includes the organization.

1. What RecHero is

RecHero is software for running recreational sports leagues: scheduling, scores, standings and ratings, league websites and community pages, player rosters, and related tools. Organizers set up and run leagues. Players join teams, follow their league, and submit scores. Visitors browse public league pages and our website without an account.

2. Your account

You must be at least 16 years old to create an account. RecHero is not directed to children under 13, and we do not knowingly collect their personal information directly. Keep your login credentials confidential and your account information accurate. You are responsible for all activity under your account. If you suspect unauthorized access, notify us at [email protected].

3. If you run a league

• Permission to add users. When you enter or upload people’s names, contact details, or other information, you confirm that you have their consent or another lawful basis to share it with us. You must honour their requests to correct or remove their information.
• Minors. If your league includes minors, you are responsible for obtaining any parental or guardian consent required by law before adding their information.
• Your league’s activities. We provide software only. You are responsible for your league’s activities, safety, venues, eligibility rules, insurance, waivers, and facility agreements.
• Your league’s pages. You are responsible for what appears on your league’s public pages and community spaces, including moderating members’ posts.

4. Your content

You (or your organization or its members) own the content you put into RecHero: league information, posts, photos, documents, team names and logos, scores, and stats (“your content”).

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, adapt (for example, resize images), and display your content, only as needed to operate RecHero. This includes displaying it on the public league pages an organizer chooses to publish. This licence ends when the content is deleted, except for backups kept for a limited time and content others have already shared publicly.

Public league pages can be viewed by anyone with the link and may appear in search results. You confirm that your content does not violate anyone’s rights or any law, and that you have permission from people who can be identified in photos you upload.

5. Rules for using RecHero

You must not:

• break the law or infringe anyone’s rights;
• post hateful, harassing, threatening, defamatory, or sexual content, share people’s private information, or post anything that exploits minors;
• impersonate anyone or misrepresent your affiliation;
• submit false scores or manipulate ratings (leave the sandbagging on the court);
• attempt to breach RecHero’s security, or access data that is not yours;
• send spam through RecHero, including through community pages or referrals;
• disrupt RecHero or other leagues, for example by overloading the Service or uploading malware;
• use scrapers, bots, or AI agents to extract data from RecHero, other than through the export and integration features we provide;
• copy, reverse engineer, or attempt to derive the source code or inner workings of RecHero, except where the law expressly permits it;
• use RecHero, or information obtained from it, to build or train a competing product, or give a competitor access to RecHero without our written consent; or
• resell RecHero (giving your own league members access is permitted).

We may remove content or suspend accounts that break these rules. Organizers moderate their own leagues, and we may also act. Report abusive content, or content you believe infringes your copyright, to [email protected]. We will review it and may remove content and terminate the accounts of repeat infringers.

6. Paid plans

6.1 Orders and payment. Paid plans are purchased through an order form, quote, or invoice from us that refers to these terms (an “Order”). The Order names our legal entity, the plan, the term, the price, and any plan limits. Your organization accepts these terms by paying the invoice, accepting the Order, or using paid features. Fees are billed in advance for each term, are payable by the methods stated on the invoice, and are due on receipt unless the Order says otherwise. If you pay by card, a third-party payment processor handles the payment under its own terms. Fees do not include taxes such as GST/HST, which you are responsible for. Overdue amounts bear interest at 1% per month (12.68% per year), or the highest rate permitted by law if lower, and we may suspend paid features after notifying you. Except as set out in Section 6.4 or required by law, fees are non-refundable.

6.2 Renewal. Your plan renews automatically for another term of the same length (one year for annual plans). To cancel renewal, email [email protected] at any time before the renewal date. If we decide not to renew your plan, we will notify you at least 30 days before it ends.

6.3 Pricing and plan changes. Introductory discounts apply only to the term stated in your Order; renewals are at the regular price shown on your Order, subject to permitted increases. At each renewal, the regular price of your plan may increase over the prior term’s regular price by up to the greater of the annual change in Canada’s Consumer Price Index (as published by Statistics Canada) or 5%. We will not otherwise increase the price of your plan. We may change, combine, or retire plans. If we retire your plan, we will notify you at least 30 days before your renewal date of the replacement plan and its price. Unless you cancel renewal under Section 6.2, your plan renews as the replacement plan at that price. If you exceed your plan’s limits (for example, the number of active leagues) and remain over them after we notify you, we may move you to the appropriate plan and invoice the prorated difference for the rest of your term.

6.4 Refunds. We will refund prepaid fees for the unused portion of your term if (a) you terminate your plan under Section 10.3 because of our uncured material breach, or (b) we discontinue RecHero or terminate your plan for any reason other than your breach of these terms.

6.5 Payments you collect. If RecHero offers a way for your organization to collect payments from players (for example, registration fees or merchandise sales), those payments are processed by a third-party payment processor. To use it, your organization must open an account directly with that processor and accept its terms. Your organization is the seller in those transactions; we are not a party to them and do not hold the funds. You are responsible for the amounts you charge, the processor’s fees, your own refund policy, disputes and chargebacks with your players, any taxes on your sales, and using the funds lawfully.

7. Our intellectual property

7.1 Ownership. We and our licensors own RecHero and all intellectual property in it: software, algorithms (including scheduling, ranking, and rating methods), design, look and feel, workflows, documentation, templates, branding, and all improvements, including those based on your feedback. You receive only the rights these terms expressly grant.

7.2 Your licence. We grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to use RecHero as intended: organizers to run their leagues, and players and others to take part in and follow the leagues they have access to.

7.3 Your content and exports. Section 5 does not restrict your use of your content, your exports, or league information RecHero produces for you, such as schedules, results, standings, and stats. You may use them anywhere, including with another service (even a competing one), subject to the law and the rights of others. You may also share screenshots of your league. Section 5 still governs how data is extracted from RecHero.

7.4 Feedback. If you send us ideas or feedback, you assign to us all rights in it and waive any moral rights in it, and we may use it without obligation to you. If that assignment is not effective, you grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, and sublicensable licence to use it for any purpose.

7.5 Aggregated data. We may use de-identified, aggregated data to operate, secure, improve, and develop our products, as long as it does not identify you, your organization, or any individual. Our Privacy Policy applies.

8. Privacy and security

Our Privacy Policy explains what personal information we collect, how we use it, and how we protect it, including league data that organizers enter. It forms part of these terms. We use reasonable safeguards to protect your data, and we will notify affected organizations and individuals of a data breach as required by law.

9. Data export

Organizers can export their league data, including teams, players and their contact details, schedules, results, and standings, in a common format. If you close your account or your plan ends, we will provide reasonable assistance in exporting your data before we delete it as described in the Privacy Policy.

10. Suspension and termination

10.1 By you. You may stop using RecHero and delete your account at any time. Closing an account does not end a paid plan or entitle you to a refund; a paid plan ends at the end of its term if you have cancelled renewal under Section 6.2.

10.2 By us. We may suspend or terminate your access, with notice where practicable, if you materially breach these terms, if your use creates legal or other risk for us or other users, or if we discontinue RecHero.

10.3 For breach. Either of us may terminate an Order if the other materially breaches these terms and fails to cure the breach within 30 days of receiving written notice of it.

10.4 Survival. Provisions that by their nature should survive termination will survive, including amounts owed and Sections 4 (for content already shared publicly), 7, 9, 11, 12, 13, and 16.

11. Disclaimers

RecHero is provided as is, and we do not run your league. RecHero is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties and conditions, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that RecHero will be uninterrupted or error-free, or that ratings, standings, or schedules will be accurate or suitable for any particular competitive purpose.

We do not organize, supervise, or operate sports activities. Sports carry inherent risks, and we are not responsible for injuries, property damage, or disputes arising from league activities.

Nothing in these terms limits rights you have under consumer protection laws that cannot be waived, including Canadian provincial laws.

12. Limitation of liability

Our liability to you is limited. To the extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and (b) our total liability for all claims relating to RecHero is limited to the greater of the fees you paid or owed us in the 12 months before the event giving rise to the claim, and CAD $100. These limits do not apply to liability that cannot be limited by law, including for fraud, gross negligence, or wilful misconduct.

13. Indemnity

If you use RecHero on behalf of an organization, the organization will defend and indemnify us against third-party claims arising from its content, its breach of Section 3 (including adding people’s information without a lawful basis), or its league activities, except to the extent caused by our breach of these terms.

14. Third-party services

RecHero may link to or work with third-party services, such as maps, payment processors, or video embeds. They have their own terms and privacy policies, and we are not responsible for them.

15. Changes

We may change RecHero and these terms. For material changes, we will give reasonable advance notice by email or in the app. The effective date at the top shows the current version. By continuing to use RecHero after a change takes effect, you accept it; if you do not agree, stop using RecHero before then.

If you have a paid plan, a material change that adversely affects you applies from your next renewal, unless it is required by law or to address a security risk. Pricing is governed by Section 6, not this section.

16. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. The courts in Toronto, Ontario have exclusive jurisdiction over disputes. Either of us may still seek injunctive relief in any court of competent jurisdiction, and consumers keep any right the law gives them to bring claims in their local courts.

17. General

• These terms, the Privacy Policy, and any Order are the entire agreement between us.
• If an Order conflicts with these terms, the Order prevails for the plan it covers. Terms in your own purchase orders or similar documents do not apply, even if we accept or pay against them.
• If any part of these terms is unenforceable, the rest remains in effect.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these terms without our consent. We may assign them to an affiliate or in connection with a merger or sale of our business.
• These terms do not create a partnership or agency relationship.
• We send notices to your account email or, for paid plans, the billing contact on your Order. Send notices to [email protected], or for billing and renewals, [email protected].

18. Contact

RecHero

• General and legal: [email protected]
• Billing and renewals: [email protected]